*Appointment Policy

Appointments are reserved specifically for your pet. Because grooming appointments are scheduled in dedicated service blocks, timely arrival and timely cancellation notice are required.

*Booking & Deposit Policy

The selected service will act as the deposit required to secure and hold your appointment. The deposit will be deducted from the final balance.

Membership services and visits are subject to the terms, service limits, appointment availability, and reasonable-use requirements of the applicable membership.

*Pricing Disclaimer

Pricing is based on the individual dog's size, breed, coat type, coat condition, shedding level, temperament, frequency of grooming, service time, and labor requirements.

Final pricing may change upon arrival and assessment of your pet. Membership pricing covers the services included within the applicable membership; additional charges may apply when a pet requires extra time, handling, treatment, coat rehabilitation, or services outside normal C-E-N-T-S™ maintenance.

*Vaccination Policy

For the safety of pets in our care, all dogs must have current rabies vaccination documentation before service. Additional vaccines may be required based on age, service type, or local veterinary guidance.

Puppies must be age-appropriate for grooming and current on required veterinary care.

*Late Arrival Policy

Clients arriving more than 10–15 minutes late may need to be rescheduled depending on the day's schedule, the dog's service block, and the time required to safely complete the appointment.

*Cancellation / No-Show Policy

We require at least 24 hours' notice for cancellations or rescheduling.

Missed appointments, same-day cancellations, and no-shows will be charged in full automatically through the secured payment method. Payments for these appointments are non-refundable.

*Matted Coat Policy

If a dog's coat is matted, Murray Pet Grooming will recommend the safest and most humane option.

Severe matting may require a shave-down, additional handling time, additional charges, a separate grooming appointment, or referral if the condition presents a health or safety concern.

*Flea / Tick / Parasite Policy

If fleas, ticks, or other parasites are found, an additional treatment and sanitation fee may apply to protect the salon environment and other pets.

Depending on the condition of the pet and the services required, the appointment may also need to be modified, shortened, or rescheduled.

*Senior / Health-Risk Pets

Older pets and pets with medical or health concerns will be groomed with extra care.

Grooming may be modified, shortened, or stopped if the pet shows signs of excessive stress, discomfort, or a health or safety concern.

C-E-N-T-S™ wellness observations are not veterinary examinations, diagnoses, or medical treatment. Clients should consult their veterinarian regarding medical concerns.

*Aggressive Behavior / Special Handling Policy

If a dog attempts to bite, thrash, cannot be safely handled, or requires substantially more handling than normally expected, the groom may be modified or stopped.

Additional handling fees may apply. Safety takes priority over completing the groom.

*Membership Terms

Membership pricing and services are based on the individual dog's needs, including size, breed, coat type, coat condition, shedding level, behavior, service time, and labor requirements.

Membership services are intended for routine grooming maintenance. Severe matting, excessive shedding, special handling requirements, fleas or parasites, significant coat rehabilitation, or services outside normal C-E-N-T-S™ maintenance may require additional charges or a separate grooming appointment.

Membership visits are subject to appointment availability, applicable membership service limits, coat condition, reasonable-use policies, and the individual dog's needs.

*C-E-N-T-S™ Maintenance

FULL GROOM EVERY 6–8 WEEKS.

C-E-N-T-S™ EVERY 2–4 WEEKS.

Coat. Ears. Nails. Teeth. Skin.

C-E-N-T-S™ focuses on five essential areas as part of a consistent grooming and wellness-maintenance routine.

C-E-N-T-S™ observations are intended to support routine grooming awareness and are not a substitute for veterinary care, examination, diagnosis, or medical treatment.

*Premier Visits

Premier visits are subject to appointment availability, applicable membership service limits, reasonable-use policies, coat condition, and the individual dog's needs.

Services requiring additional time, specialized handling, treatment, significant coat rehabilitation, or work outside the normal membership service may be subject to additional charges.

*Pickup Policy

Clients must remain reachable during the service and pick up their pet promptly once notified that the grooming service is complete.

Extended stays after completion may result in a holding fee.

*Photo / Marketing Policy

We may photograph pets after service for social media and promotional purposes unless the client opts out in writing.

*Membership Service Notice

Memberships are designed to support consistent routine grooming and maintenance. Membership does not guarantee that every service or condition will be included without additional charges.

Additional services, treatments, handling, or appointments may be recommended when necessary based on the individual dog's condition and needs.

More Than Grooming. It's Wellness.™

That's C-E-N-T-S™. That's Pup Culture.

Where Healthy Dogs Make C-E-N-T-S™